Care of felted items
If your felted item goes a bit 'bobbly' then you can restore the felt by using a sweater comb.
Any marks on the felt can be removed by gently sponging out with warm soapy water. Felt will shrink with excess rolling and rubbing, so it is best to contact me if you are unsure. Do not put it in the washing machine.....!
Refunds
Because of the handmade nature of the designs, some minor details in the felt may vary slightly. If for whatever reason you require a refund, then I will issue one providing I receive the item back within 10 days. It must be in the condition I sent it to you in. Similarly, any damages to the item that may happen in transit, I will endeavour to repair.
Postage and packing
As I don't have a direct payment option on here, when you place an order, I will notify you with the options of costs for the postage and packing, and orders will be dispatched within and up to 12 days from the order date. I may be able to get orders out faster, however!
Insurance
I have public liability insurance for my workshops. But I do state that all children must be accompanied by an adult at all times.
Copy wright
All my designs are my property, whether from this website or from my previous website. Unfortunately I can't do a huge amount about securing that. Use my work as inspiration for yours rather than copying mine, it's much more original.
Website designed & written by Ursula Westwood, October 2017.
If your felted item goes a bit 'bobbly' then you can restore the felt by using a sweater comb.
Any marks on the felt can be removed by gently sponging out with warm soapy water. Felt will shrink with excess rolling and rubbing, so it is best to contact me if you are unsure. Do not put it in the washing machine.....!
Refunds
Because of the handmade nature of the designs, some minor details in the felt may vary slightly. If for whatever reason you require a refund, then I will issue one providing I receive the item back within 10 days. It must be in the condition I sent it to you in. Similarly, any damages to the item that may happen in transit, I will endeavour to repair.
Postage and packing
As I don't have a direct payment option on here, when you place an order, I will notify you with the options of costs for the postage and packing, and orders will be dispatched within and up to 12 days from the order date. I may be able to get orders out faster, however!
Insurance
I have public liability insurance for my workshops. But I do state that all children must be accompanied by an adult at all times.
Copy wright
All my designs are my property, whether from this website or from my previous website. Unfortunately I can't do a huge amount about securing that. Use my work as inspiration for yours rather than copying mine, it's much more original.
Website designed & written by Ursula Westwood, October 2017.